Ritz Carlton Founder - Horst Schulze on Mastering Customer Service | PBD #735
7:50parents and said I want to go to work. I want to work in a hotel at 11 years old. Yeah. And I never there was no hotel in7:57the village. Never been in a hotel. I' had never been in a restaurant. So how do you know this? Are you watching a movie? Are you reading books?8:20and and so somebody said well you should start in a very good hotel. So they look










