Loading transcript...
Click for full transcript
Chapters & Sections (56)
▼
0:00
Dealing with difficult conversations and conflict resolution
5:11
The importance of effective communication in personal and professional life
7:44
The Downside of Poor Communication
10:18
Preparing for the Next Conversation
12:54
Breathing and Pausing in Conversations
15:39
Using Pauses and Breathing in Conversations to Show Empathy and Confidence
18:18
The Impact of Pausing and Breathing on Confidence in Conversations
20:54
Using Assertive Voice to Show Confidence
23:36
Using Assertive Voice to Overcome Self-Esteem Issues
26:15
The Impact of Word Choice on Assertiveness and Confidence
28:51
The Impact of Word Choice on Assertiveness and Confidence: Managing People Pleasers and Boundaries
31:25
Assertiveness and People Pleasing: Recognizing Emotional Triggers and Boundaries
34:08
Using Assertive Voice to Overcome Self-Doubt and Over-Apologetics
36:43
Assertive Communication in Difficult Conversations
39:15
The Pitfalls of Winning an Argument and the Importance of Resolution
41:50
The Dangers of Approaching Conversations as a Means to Win
44:22
Unraveling Conversations: From Winning to Understanding
47:01
Understanding the Person Behind the Words
49:38
Recognizing and Understanding Triggers
55:30
Dealing with Disrespect and Difficult People
58:03
Avoiding Escalation in Difficult Conversations
1:00:42
Using Silence and Repetition to Diffuse Tension in Difficult Conversations
1:06:01
Using Questions to Diffuse Tension and Avoid Escalation
1:08:35
Applying the Technique in Different Relationships
1:11:07
Priming for Difficult Conversations
1:13:50
Priming for Difficult Conversations: Self-Awareness and Emotional Readiness
1:16:23
The Importance of Pauses in Difficult Conversations
1:21:29
Using Pauses to Manage Liars and Create Space for Reflection
1:23:59
Using Pauses to Detect Deception and Manage Emotional Responses
1:26:32
Body Language and Nonverbal Cues in the Courtroom
1:28:59
Asking Jurors for Feedback and Observations
1:31:44
Using Inflections and Pauses to Persuade Jurors
1:34:19
Using Vulnerability to Defuse Conflict and Build Relationships
1:36:56
Using Small Talk Effectively
1:39:31
Mastering Small Talk
1:42:07
Conversational Goals in Small Talk
1:44:41
The Power of Words and Emotional Intelligence
1:47:15
Applying Emotional Intelligence in Personal Relationships and Professional Settings
1:50:24
Overcoming People Pleasing and Setting Boundaries
1:55:47
Communicating No and Setting Boundaries in Social Interactions
1:58:23
Managing Verbal Fillers in Communication
2:01:24
The Ripple Effect of Words on Others
2:04:01
The Ripple Effect of Words on Children and Future Generations
2:06:42
Parenting and Communication Strategies
2:09:21
Overcoming Personal Struggles and Self-Discovery
2:11:53
Reflecting on Childhood and Parenting
2:14:42
The Importance of Communication in Relationships and Society
1h 20m⏭ 3
2h 22m⏭ 4
2h 28m⏭ 2
2h 31m⏭ 3
3h 34m⏭ 2
2h 48m⏭ 3
2h 11m⏭ 4
1h 49m⏭ 2
1h 52m⏭ 2
1h 45m⏭ 1
1h 59m⏭ 1
2h 6m
48m⏭ 1
1h 22m
1h 16m⏭ 4
31m⏭ 1
1h 50m⏭ 3
1h 0m⏭ 1
4h 6m⏭ 2
2h 15m⏭ 2
1h 1m
1h 28m⏭ 2
1h 42m⏭ 3
1h 0m⏭ 2